Co-managed IT.For internal IT teams who are drowning.
You have an internal IT person or team. They are doing the work. They are also stretched thin and pulled in five directions every day. We do not replace them. We stand behind them.
What we typically handle
Scoped to what the internal team needs. Common patterns:
- Vendor coordination, calls, and escalations (ISPs, SaaS providers, copier vendors)
- The cybersecurity layer they do not have time for
- Microsoft 365 administration depth they may lack
- Project work (office moves, migrations, new locations)
- Backup management and quarterly restore tests
- Compliance documentation for HIPAA, FINRA, SOC 2, and similar frameworks
Pricing
Co-managed pricing is scoped to what we take on. The first call is where we map your internal team's strengths and gaps. Then we quote a flat monthly fee.
We do not publish tiers for co-managed because the scope varies wildly. We don't want to charge for coverage you don't need. We scope it honestly and quote it flat.
How we work alongside an internal team
We report through your internal IT person. They own the client relationship. We make them look good, not the other way around.
We flag issues to them before we flag them to leadership. We never go around them. We never take credit for their wins. We are insurance, depth, and bandwidth, not a replacement waiting to happen.
Escalation is defined, not improvised. Your internal lead decides what stays in-house and what comes to us. The common split: they keep the helpdesk and the relationship with staff, and we take the security layer, vendor escalations, and anything that needs a second engineer. When they are out, on vacation or out sick, we cover IT support for the business so nobody notices the gap.
For New York offices we also cover the physical side: on-site visits for hardware, network closets, office moves, and new locations, so an internal lead who works remotely or splits time between sites is not the only pair of hands. Outside NYC we work remotely alongside your team.
The same engineers stay on your account. We do not rotate techs every 18 months, so the person your internal lead trusts this year is the same person next year.
What the first 30 days look like
Week one is a working session with your internal lead: what they own, what keeps slipping, and what they would hand off tomorrow if they could. We document the environment together, because a co-managed engagement fails when two teams hold two different pictures of the same network.
Weeks two and three, we take on the agreed scope, starting with whatever is most overdue. Usually that is a security control that never got enforced or a backup that has never been restore-tested. Nothing gets replaced that does not need replacing; we tune what is already there first.
By week four the reporting rhythm is set: a monthly note to your internal lead with what we did and what we saw, and a quarterly review where they present the numbers to leadership, with us in the room if they want us there.
Common questions
What is co-managed IT?
Co-managed IT is a partnership with your existing internal IT person or team. We don't replace them; we add depth and bandwidth, taking on the security layer, vendor coordination, project work, and compliance documentation while they keep owning the day-to-day and the client relationship.
How is co-managed IT different from fully managed IT?
With fully managed IT we run everything. With co-managed, you already have internal IT and we stand behind them. We report through your internal lead, flag issues to them before leadership, and never go around them.
How is co-managed IT priced?
There are no published tiers. Scope varies widely, so we map your internal team's strengths and gaps on the first call, then quote one flat monthly fee for exactly what we take on. No charge for coverage you don't need.
Will you replace our internal IT person?
No. We are insurance, depth, and bandwidth, not a replacement waiting to happen. We make your internal lead look good and never take credit for their wins.
What do you typically take on?
Common patterns: the cybersecurity layer, vendor calls and escalations, Microsoft 365 administration depth, project work like office moves and migrations, backup management with quarterly restore tests, and compliance documentation for HIPAA, FINRA, SOC 2, and similar frameworks.
Talk to us about co-managed.
A 30-minute call with your internal IT lead in the room. No commitment.